Can I use an email alias, distribution list, or Google Group as a support address?

Return to top

8 Comments

  • 菱沼 美咲姫

    I plan to set it according to this article, but I accidentally set the distribution list  that should be registered from "Connect Others" as an external support address.

     

    In this case, when I add it from “Connect Others”, will it be automatically removed from the external support address? Do I have to delete it before adding it as another connection?

     

    I would appreciate it if you could teach me. Thank you very much.

    0
  • Ronald Suplido Jr
    Hi! I would recommend that you remove the existing address first before you re-add it using the "Connect other" method.

     If you're trying to connect a distribution type of email, this article (https://support.zendesk.com/hc/en-us/articles/4408833816218) gives you an overview of how it's supposed to be configured in your email host side. Essentially, the distribution email should only contain Zendesk-owned support address and nothing else. If your mail host supports removal of the footer in Group emails, I suggest that you do that too. Cheers!
    1
  • 菱沼 美咲姫

    Hi, Ronald! Thank you for your kind response. I will try it that way. Have a good day!

    0
  • Kyler Chang

    Is it possible to add distribution list as cc as replying ticket? 

    0
  • Audrey Ann Cipriano
    Zendesk Customer Care

    HI Kyler, it is possible to add distribution lists as CC to your tickets as we send them the same way we would send to any other address. We just don't recommend using them in conjunction with Zendesk :) 

    0
  • Viji Hari

    Can I add a Google group/distribution list as a Requester? If CC works, I'd assume it'd work for Requester too for the outbound email.  What happens to incoming responses? 

    0
  • Dave Dyson
    Zendesk Community Manager
    Hi Viji, welcome to the community!
     
    Using a Google Group as a support address is not officially supported, but there are some instructions (and a caveat) here: How do I use Google Groups as a support address?
    0
  • Viji Hari

    Hi Dave Dyson, thank you! I looked at the article- it speaks to using GG as a support email address. I wanted to know if I can create a new ticket and send it to a google address instead of an individual mail ID. 

    0

Please sign in to leave a comment.

Powered by Zendesk