Why are tickets missing from My Activities in the Help Center?

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7 Comments

  • Jonathan Cavey

    Is it still not possible to allow end users to see all of their tickets(from different brands) in one view? 

    0
  • Dave Dyson
    Zendesk Community Manager

    Hi Jonathan –

    I don't believe anything has changed on this. I'd suggest posting in our Feedback on Guide to provide visibility to the community and our product team. Looks like you've posted in our product feedback threads before (and thank you for taking the time to do so), but for anyone else reading this, it's always a good idea to check out our best practices here: Product feedback guidelines & how to write a good feedback post

    0
  • Michelle Bernat

    I also need to see activities across all brands

    1
  • Pete Beckmann

    I also need to see activities across all brands.

    0
  • Jennifer Hill

    If an end user uses our support email address to enter a support ticket instead of submitting a ticket through the Help Center, is there a way to have that ticket show up in the Help Center under their activities?

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Jennifer,

    AFAIK this should work by default regardless of where they create the ticket from. Are you unable to see email tickets under My Activities? Do you have multiple brands set up on your account?

    Let me know!
    0
  • Brittany Mandel

    My activities haven't updated in 2 months. Any advice on what might be going on? The comments are public and I only have one brand.

    0

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