Can I report on help center usage? For example, can I report on articles created versus published dates, or article views?
If you have the Knowledge or the Knowledge Capture app, you can use the Knowledge Capture tab in Explore to report on articles created through the app. You can also use this dashboard to understand which articles are shared in tickets by your agents. For more information, see the article: Analyzing your Knowledge Capture activity.
If you have Team Publishing, you can use the Team Publishing tab in Explore and create reports to monitor when an article was created and when it was published. For more information, see the article: Analyzing Guide Team Publishing activity.
Finally, you can also report on article views and votes if you use the Knowledge Base tab. For more information, see the article: Analyzing your knowledge base activity with Explore.