Can I disable ticket creation on the Help Center?

Question

I don't want any of my customers submitting tickets via the Help Center. How can I disable ticket creation from there?

Answer

It is not natively possible to disable ticket creation from the Help Center, but it is possible to hide the option from your end users by removing the placeholders for it from your theme.

The HTML for the Help Center is contained in editable templates that define the layout of each page type, as well as the global header. You can customize the template of any of the page types or elements.

To hide the button for users to submit new requests, navigate over to edit the Header. This is the bar appearing at the top of all Help Center pages, the Help Center Home page, the category page, and section page landing pages.

In that section, remove the placeholders linking to the submit a request page. You may also want to hide the My activities link:

{{link 'new_request' class='submit-a-request'}}

{{link 'my_activities' class='my-activities'}}

Finally, under the Article page template, remove the request callout helper, which is a link for users to create a request: 

{{request_callout}}