Best practices: Self-service docs and tips

Best practices documentation

These are the best practices articles for self-service:

• Optimizing your help center content for bots and AI
• Finding issues to populate your knowledge base
• Developing content for your knowledge base
• Driving traffic to your knowledge base and community
• Six things to think about before setting up community
• Measuring and optimizing your self-service channels

Community and support tips

Be sure to check out these tips for self-service:

• Fine Tuning: Blueprinting your Help Center
• Fine Tuning: Help Center Customization
• Fine Tuning: Two ways to launch your Help Center Community
• Fine Tuning: The beauty of self-service
• Tips for building a thriving Help Center (blog post)
• The data-driven path to building a great Help Center (blog post)