Best practices documentation
These are the best practices articles for self-service:
- Getting started with Guide: Best practices for self-service
- Optimizing your help center content for bots and AI
- Finding issues to populate your knowledge base
- Developing content for your knowledge base
- Driving traffic to your knowledge base and community
- Organizing content in your knowledge base
- Six things to think about before setting up community
- Measuring and optimizing your self-service channels
Community and support tips
Be sure to check out these tips for self-service: