Organizations are typically collections of your end users, but they can also include team members. The Organizations page in Zendesk Support provides a focused place to see, create, and manage your organizations. Admins and agents with custom roles can access this page.
Accessing the Organizations page
The Organizations page is in Support.
- In Support, click the Organizations icon () in the sidebar.
Disabling the Organizations page
The Organizations page is enabled by default, but can be disabled by an admin if you're not using organizations to manage your users. When the page is disabled, the Organizations icon is hidden from the Support sidebar for all team members (agents and admins).
- In Admin Center, click the Workspaces icon () in the sidebar, then select Agent tools > Agent interface.
- Click the Enable Organizations list checkbox to enable or disable the page.
- Click Save.
If you don't see the Organizations icon appear in the sidebar in Support after re-enabling it, try refreshing the page.
About the Organizations page
The Organizations page provides a list of all of your organizations. You can create new organizations as well as view and manage existing organizations. Use the search bar at the top of the page to search the list of organizations by name. If you have a lot of data to import, you can also perform a bulk import from this page.