When you connect either a Google calendar or a Microsoft 365 calendar in Sell (see Connecting your Google calendar with Sell and Connecting your Microsoft 365 calendar with Sell), you must also set the external calendar to be the default calendar in Sell.
The default calendar is where all of your appointments are stored, and if you add or edit an appointment in the Sell calendar, it's synced with the integrated, external calendar. Syncing happens in both directions, so for example, if you add an appointment in the Google calendar that you integrated into Sell, the new appointment will sync with, and appear in, the Sell calendar as well.
If you like, you can always add another external Google or Microsoft 365 calendar if you like, and make it the default calendar in Sell.
To update the default calendar setting
- On the Sell sidebar, click Settings (), then click Integrations > Calendars.
- Choose the calendar you want to add.
- Confirm that you are allowing Zendesk to access that calendar.
- Update your changes.
- Click Complete Auto Setup.
When you change the default calendar, all of the existing appointments in the current default calendar will be copied into the new default calendar. The appointments are not deleted from the current default calendar.
When you add calendars in Sell, they appear in the calendar selection pop-up on the Calendars page.
After you’ve connected a new calendar and set it as the default calendar in Sell, you can either delete the previous default calendar from Sell on the Integrations > Calendars settings page, or you can deselect it in the calendars pop-up.
You can see the current default calendar at the top of the list of calendars. To deselect a calendar, click the selection circle next to the calendar’s name.