Migrating from live chat to messaging

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  • Fiona

    It's hard to understand the full implications of switching over. If we do so, then decide it's not for us, is it easy to undo everything and go back to the previous Agent Workspace?

  • Anne Ronalter
    Zendesk Customer Care
    Hello Fiona,

    we have an article about this topic here:

    How do I turn off messaging and go back to live chat?
  • Fiona


  • Jona

    Anne Ronalter is there a resource that goes over migration between the different API clients?

    With live chat we had the zE object to show/hide the chat widget as well as listen/respond to certain events. What's the equivalent in zendesk messaging? What's the best practice for migrating from one to the other?

  • Shaun Murray

    Hello all!

    My company is working on migrating to messaging but I cannot find one answer. When converting from the Web Widget (Classic) to the new Web Widget will we need to change the script on our websites?

    Thank you!

  • Viktor Osetrov
    Zendesk Customer Care
    Hello Shaun,
    The script is the same after migration from the Web Widget (Classic) to the new Web Widget.
    Hope it helps,

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