Managing payments

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12 Comments

  • Jason Newhall

    Is there an option to ADD a payment method?

    1
  • Brett Bowser
    Zendesk Community Manager

    Hey Jason,

    Only one payment option can be on an account at a time as far as I know. You won't be able to add additional payment options so instead you'll just need to change your primary payment option.

    Let me know if you have any other questions!

    0
  • Lydia Bae

    I'm not the account owner but admin for billing but cannot update our payment info...

    0
  • Lisa Kelly
    Zendesk Documentation Team

    Thank you,Lydia Bae
    I updated the article to clarify that only the account owner can perform this task. 
    Lisa

    0
  • Lydia Bae

    Thanks Lisa, good to know.

    0
  • Arturo Ortiz Ortiz

    I want to upgrade, please contact me

    0
  • Dave Dyson
    Zendesk Community Manager

    HI Arturo,

    Please contact our support team using Option 1 here: Contacting Zendesk Customer Support

    0
  • Silver Screen Bottling Co.

    Our account has been suspended, and we need to update the credit card info, but cannot access the admin.  The account is Silver Screen Bottling Co. I want to pay our balance and restore our service but cannot do so, and your customer service is not helpful at all.

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey there,
     
    Thanks for bringing this to our attention! I'm going to create a ticket on your behalf so our Customer Care team can get this resolved for you.
     
    You'll receive an email shortly stating your ticket has been created so feel free to reply back to that with any other information you think may help :) 

    Cheers!
    0
  • Silver Screen Bottling Co.

    When will we be able to restore our account? I don't want it to be permanently deleted. We have been clients for 3 years and do not want to lose our data. I need to login to our account to be able to update our payment information.  Please expedite this request.

    0
  • Brett Bowser
    Zendesk Community Manager
    Hello,
     
    I did some digging on my end and it looks like your account has been temporarily reactivated. You should be able to log in and update the payment information.
     
    Let me know if you have any other questions!
    0
  • odevtezprojemerkezi

    I can't log in to my account because I haven't paid. it's like my account has been completely deleted, and that's ridiculous... is there anyone who can support me? i want to get my old zopim. I have a lot of recorded messages there. help please

    0

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