Securing sensitive information

Return to top


  • Audrey Ann Cipriano
    Zendesk Customer Care

    Hello EM-COP Admin! First of all, welcome to our Community!

    I'll go ahead and create a ticket for you so we can check this further. You should be receiving an email shortly! Thanks! :) 

  • Hello Strac

    It is amazing that Zendesk offers native capability to redact any sensitive information from the ticket. However, it is manual and time-consuming to redact even as little as 10 tickets. Also, it is error prone and non-compliant if an agent misses redacting a message/attachment.

    We, at Strac, have built a Zendesk Redactor solution which will automatically detect and redact messages/attachments. It will also redact portions of sensitive data in images/attachments. Please check us out here:


Please sign in to leave a comment.

Powered by Zendesk