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6 Comments

  • Lewis Trinidad

    Hi, i want unlink my whatsapp account how can i do that?

     

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  • Dave Dyson
    Zendesk Community Manager

    Hi Lewis,

    There are instructions for uninstalling WhatsApp here: Installing the WhatsApp in Support integration. Is that what you're looking for?

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  • Lewis Trinidad

     

    Sr, this is my problem. but right know my customers are trying to contact me over WhatsApp and I am unable to answer, i need to get back my number to my cellphone. If i delete the number, it will be available for me again? or i will loose my phone number.

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  • Ivan Novak

    Hi @...

    Unfortunately once a phone number is registered on the WhatsApp Business API, it cannot be used for WhatsApp Business or the WhatsApp consumer app. A phone number can be upgraded to the WhatsApp Business API, but not downgraded.

    This is a limitation that coming from Whatsapp, more on link.

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  • Natalia Cano

    Hi I am trying to find how to disconnect a line from whatsapp and cannot find the info. Please help. 

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  • Dave Dyson
    Zendesk Community Manager
    Hi Natalina, I see you posted this question elsewhere in our forums, and I've asked our support team to take a look. Thanks for your patience!
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