Hi Zendesk Community, Zendesk has some big news this week if your business uses Instagram Business – we've begun rolling out access to Instagram Direct, allowing you to respond to DMs from Instagram via the Agent Workspace! As of June 2nd, this is available to customers with 10k - 100k Instagram followers, but that range will be expanded as time goes on. For more details, see Enabling and using Instagram Direct
Tips from Zendesk Users
Users regularly write tips, recipes, and tutorials to help each other out. If you have a tip you know others would find helpful, share it today with our Community. Here are a couple of tips you might find helpful:
How to highlight a ticket with more than one requester comment in a row without agent intervention
Alexandra is looking for advice on how to surface tickets that have multiple requester comments within a given period of time.
Satisfaction score time variable
Vladimir asks about best practices when it comes to choosing how to measure Satisfaction - by when tickets were solved, created, or something else?
Filtering Answer Bot suggestions
Kyna is thinking wondering if using conditional Fields together with the AnswerBot via Web Channel might be a good way to filter AnswerBot article suggestions and is looking for a few advice on how to accomplish this.
Community Events & Zendesk Announcements
Join us on Thursday, June 10th, at 11:00 am CST, as we share how we run our global agent team. We'll be joined by members of our Advocacy team who will be available to answer questions and showcase the best methods of ensuring success when running your team and what makes a successful agent. Register today!
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