Viewing past Chat conversations in Web Widget (Classic)

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  • Joao Zaratine

    If the costumer access the widget today with one device and tomorrow the costumer uses another device, will the past chat conversation still be available? If so, how can I configure it? I couldn't notice it when I tested in different devices.

  • Elaine
    Zendesk Customer Care

    Hi Joao,

    The article Enabling authenticated visitors in the integrated Web Widget will answer your question on how to configure seeing the past chat conversation from your end user's point of view. Hope this helps! :)


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