Adding custom fields to users

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17 Comments

  • Qais Maash

    Hi,

    I've been searching a lot to find a way to add as simple as or equivalent to html  <input type="hidden" value="some value" name="abc"> to the web widget, I see different responses from moderators and always the discussion get shifted to "what do you want to pass ....etc." , I just need a simple answer, can this be done ? yes or no  

    0
  • Greg Katechis
    Zendesk Developer Advocacy

    Hi @..., the answer to this would be no. You can add ticket fields to your web widget which you can read about here.

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  • Gus Wood

    When I click on the video link for this article I get: 

     

    oops

    The page you were looking for doesn't exist

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  • Brett Bowser
    Zendesk Community Manager

    Hey Gus,

    Thanks for the heads up! I'll let our documentation team know so they can update.

    Cheers!

    -1
  • mnemosyne

    Brett Bowser this request was made 7 months ago.

    Still having the same problem. Doesn't look like this was ever fixed.

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  • Dave Dyson
    Zendesk Community Manager
    Hi Adrian,
     
    We just made some changes in our Help Center that might have broken this – thanks for the heads-up, and I'll see if we can get it fixed!
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  • mnemosyne

    Dave Dyson any ETA on a fix?

    0
  • Aimee Spanier
    Zendesk Documentation Team

    mnemosyne

    The video should be working now. Sorry for the delay! Let us know if you're still running into problems.

    0
  • mnemosyne

    @Aimee Spanier

    Working now! Thanks!

    0
  • Gaurav sharma

    Is there an option where i can create a filed and it get automatically updated with the  name of the agent who is transferring it to other agent or group.

     

    eg create a prior owner field and update this field with the name of the agent transferring .

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  • Dave Dyson
    Zendesk Community Manager
    Hi Gaurav,
     
    I'm afraid there really isn't a reliable and scalable way to do this within Zendesk, but each ticket's events log will show the full history of the ticket, including all previous assignees: see Viewing all events of a ticket
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  • Angelique Paulus

    In this knowledge article it indicates a list of type fields you can add. 
    On our end we don't have Multi-select available either on "user fields" or "organization fields".
    See overview of options we have under new user fields. 
     
    Is that a mistake in this article or will that option become available on short term in our environment?

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  • Dave Dyson
    Zendesk Community Manager
    Hi Angelique –
     
    That's a mistake in our documentation – I've alerted our documentation team. Thanks, and sorry for the confusion!
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  • Lena Plaut

    Just a heads up, that Admin Center link doesn't seem to go to a logical place

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  • Dave Dyson
    Zendesk Community Manager
    Hi Lena, the "Admin Center" link in the article above is just intended to show people how to get to the Admin Center if they're not already there. Is there somewhere else you think it should go? Thanks!
    0
  • Keyajah Martin

    I am an agent creating ticket forms. Is there a way I can view as an end user? I would like to preview my content. 

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  • brandon tidd
    Community Moderator
    The Humblident Award - 2021

    Hi Keyajah Martin

    A few options here.

    1) If your Form is live and ungated, you can simply open your Help Center in an incognito window.

    2) From the Guide Admin customization section (eyeball), you can preview as an end user 

    3) From the Guide Admin settings section (gear icon), you can enable access to request forms

    Hope this helps!

    Brandon

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