Understanding disconnected date dimensions in Insights

Return to top


  • Zach Hanes

    What's the way to do this in Explore?

  • Brett Bowser
    Zendesk Community Manager

    Hey Zach,

    Can you clarify what exactly you're trying to report on in Explore? We may have a recipe already available that I can send you with more information.

    Let me know!

  • Zach Hanes

    Hi Brett,

    For example, I'll be recreating our daily dashboard that includes these metrics for the previous day:

    - SLA breaches

    - Tickets created

    - Satisfaction

    On Insights I would use date(timeline) to create a single filter to filter date(event), date(ticket created), and date(ticket solved). What's the way to do that in Explore.


Please sign in to leave a comment.

Powered by Zendesk