Promoting an article to the top of the section

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11 Comments

  • Christopher Boerger

    Hey it would be great to be able to bulk edit all articles and add or remove the promote article option. 

    weird that you cannot act on all article settings when bulk editing. 

    0
  • Slava Skorbezh

    Hi, any plans to add top of the articles list to Support SDK for iOS/Android?

    0
  • Cheeny Aban
    Zendesk Customer Care

    Hi Slava Skorbezh,

    Thank you for leaving feedback on our Community. I've marked this comment as Product Feedback. We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.

     

    1
  • Soo Hian Foo

    Hi Jennifer Rowe ,

    thanks for sharing about promoting articles for Guide (help center).

    We would like to show our most popular articles based on the highest number of page views, in our header dropdown and some sections in our Guide web pages.

    Is there a way to automate it instead of manual promotion? Like a template?


    5
  • Soo Hian Foo

    Hi Cheeny Aban

    Can you help re: this:

    We would like to show our most popular articles based on the highest number of page views, in our header dropdown and some sections in our Guide web pages.

    Is there a way to automate it instead of manual promotion?

     

     

    4
  • Slava Skorbezh

    +1 to Soo Hian Foo comment. It'd be great to have such a feature

    2
  • Rebeca Hernandez

    +2 to Soo Hian Foo request

    0
  • Rebeca Hernandez

    An additional question, it is mentioned above, "Promoted articles might also appear by default on the home page, depending on your theme." how to know which theme would enable this? it would be extremely helpful to have this on the help center, thanks

    0
  • Christine Felicia
    Zendesk Engineering
    Hi Rebeca,

    We have an existing thread with recommendations from Team Diziana on this community post.
     

    Just copy and paste the below code at your home_page.hbs at the bottom and you can see all your promoted article would be showing on homepage:

     

    {{#if promoted_articles}}
    <section class="articles">
    <h2>{{t 'promoted_articles'}}</h2>
    <ul class="article-list promoted-articles">
    {{#each promoted_articles}}
    <li class="promoted-articles-item">
    <a href="{{url}}">
    {{title}}

    {{#if internal}}
    <svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" class="icon-lock" title="{{t 'internal'}}">
    <rect width="12" height="9" x="2" y="7" fill="currentColor" rx="1" ry="1"/>
    <path fill="none" stroke="currentColor" d="M4.5 7.5V4a3.5 3.5 0 017 0v3.5"/>
    </svg>
    {{/if}}
    </a>
    </li>
    {{/each}}
    </ul>
    </section>
    {{/if}}

     

    Note: The above promoted article code can be found in default Copenhagen Theme at Homepage file.

     
    Hope this helps!
    0
  • Christina Hernandez

    How can you change the Promote star icon to something else? Thanks! 

    0
  • Christine Felicia
    Zendesk Engineering
    Hi Christina,

    You can change the icon that appears before the article title, however, you will need to make some advanced customization on the theme code. Please be advised that our team is unable to provide support for custom coding, you may reach out to your Developers or IT team for guidance on how to tweak the theme code.

    Sharing with you this response I found on this post from Team Diziana (they're third-party Developers, and provide assistance with theme customizations) the answers on the post might give you an idea of where to make changes to the code.

    Thanks!
    0

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