Limitations in messaging functionality

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  • Francis Morissette

    Q2 2021 is already long past :) Also, typo on the last "Limitations" headline.

  • Aimee Spanier
    Zendesk Documentation Team

    Thanks for catching those, Francis! They've been fixed.

  • Daniel

    Aimee Spanier We already use Zendesk and have been keeping an eye on the "User Authentication" limitation (which is deal-breaker for us).

    Do you have any further update regarding this particular feature.  Originally it was listed as by end of Q3 and then bumped to end of Q4.  Do you think it's likely to be bumped again?

  • Miranda Burford
    Zendesk Product Manager

    Hi Daniel,

    Thank you for your message!  We are still on track to deliver Authentication within messaging by the end of the year.  We are doing our best to release it as soon as possible. 🤞🏻

    - Miranda.

  • Trevor Humphrey

    Hi there,

    Is there any update on SLA reporting for messaging? Will that be something you support soon?


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