Using emoji emoticons in ticket comments

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  • Dan Vega

    I made a Minerva interactive step-by-step guide to help you walk through enabling emoji texts replacement in Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

  • Amanda Hayward

    Web factory I am using MacOS and it is very slow when fetching the loss of emojis I mean it is not working, Can you suggest to me why it’s not working?

  • Holly
    Zendesk Customer Care

    Hi Amanda!

    If you're looking to contact someone at TheWebFactory, please try reaching them through their contact page. If you are a Zendesk customer and see this issue when you are working in your Zendesk account, we can create a ticket to look into this. Thanks!

  • Trevor Piercey

    Hey there! 

    I was wondering if you can please update the emoji's based on what they are actually called? 

    For example, if I type :blush: - that should show you the emoji that is currently named :smiling face with smiling eyes: (that is not what any other platform calls it) 

    I think an update to the actual names as they appear in other services (Notion, Slack etc.) so that you don't have to remember the weird names that currently appear in Zendesk vs. the rest of the world. 

  • John Meyer

    Agreed with Trevor here.

    I'd also love to see an improvement to the auto-suggestor that pops up as you're typing, so that something like ":)" (commonly used for a smiley face) doesn't immediately start suggesting various other emojis that happen to have the ")" symbol in the name y'all have given them.


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