15:28 UTC | 08:28 PT
We’re happy to confirm that the loading issues affecting Explore for some customers have been resolved. We appreciate your patience! Please let us know if you have any questions.
14:53 UTC | 07:53 PT
We are aware of issues loading Explore for some of our customers. In case you see the same issue please use a different browser while we work on this.
Between 14:30 and 14:57 UTC customers using the Safari browser on Pods 13, 17, and 18 experienced errors loading Explore dashboards and queries. This incident was caused by an escaped defect from an Explore code change related to browser APIs. The change was incompatible with older versions of Safari. We have since rolled back the change and will be implementing additional testing for older versions of Safari to prevent this from happening again.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.