I'm unable to access Flow Builder

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4 Comments

  • Nicole S

    I believe we have messaging enabled (I see "Text, Facebook, and Twitter as options under Messaging and Social) but I still am unable to access Flow Builder. Any thoughts? 

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  • Brian Arvy

    Hi Nicole, I have created a ticket on your behalf to assist you further regarding your concern. You will be receiving an email notification about the updates on that ticket.

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  • David Javier

    We're having the same issue as Nicole. We see "Text, Facebook, and Twitter as options under Messaging and Social". No "Messaging Setup"  and do not see "Flow Builder" under Bots and Automation. 

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  • Nicole S

    David Javier I had a couple of steps I had to take to get to the flow builder. First I had to enable agent workspace because I wanted chats from the bot to flow into the tickets:

    https://support.zendesk.com/hc/en-us/articles/4408834058010-Enabling-and-disabling-the-Zendesk-Agent-Workspace

    Then I did have to enable messaging (it wasn't even though I thought it was): 

    https://support.zendesk.com/hc/en-us/articles/4408832031898

    I hope these articles help until someone from ZenDesk can reply.  :) 

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