What is happening: As part of our commitment to provide exceptional service to our customers, we wanted to make you aware that we will be performing scheduled maintenance on the Sunshine Conversations platform.
Why we're doing this: We will be migrating the Sunshine Conversations infrastructure to improve our platform scalability, resilience and security. During this operation, customers should not experience any impact.
We will be rolling out the migration during these periods:
- EU platform
- From: February 16th, 2021 at 14:00 UTC / 9:00 ET
To: February 16th, 2021 at 22:00 UTC / 17:00 ET
- US platform
- From: February 22nd, 2021 at 14:00 UTC / 9:00 ET
To: February 22nd, 2021 at 22:00 UTC / 17:00 ET
Affected products: Sunshine Conversations
Expected behavior: During the maintenance window, we expect Zendesk systems to continue to operate normally. There will be no expected downtime or impact for our customers. You will be able to follow our progress on our status page.