Recipe: Send messages to your customers waiting in the queue

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5 Comments

  • Oscar Maynard

    I've set up this trigger, but it's still sending the message when an agent is serving the customer?

    0
  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Hi Oscar Maynard

    I think it's colliding even though you have "Visitor served" is false. 

    You can try moving the "still on site" above Visitor served = false.

    And you  might want to add a condition to check if an Agent is assigned the chat... I don't have mine up right now but I think there's one you can add in that category if the above doesn't work.

    Sincerely,
    Heather

    1
  • Oscar Maynard

    Hi @..., swapping them around seems to have done the trick! Thank you :) 

    1
  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Oscar Maynard

    Thanks for circling back and letting us know it worked!

    0
  • Elissa Tikalsky
    Zendesk Digital Resources Team

    Hi @... and @... 

    Thanks so much for the catch and the expert assist! I've updated the article to reflect the correct (working) order!

    Thanks again

    0

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