Question
How do I see which macros are most used in my account?
Answer
You can see the most used macros in your account through the sort by feature.
To see how often macros are used
- Head to the Macros page.
- Then, select the sort by menu and select the usage period to sort by.
- The options allow you to sort by usage up to the last 30 days. To report on macro usage beyond a 30-day period, configure your macros to add a tag. Then, you can use Explore to report on macros using those tags.
You can also use the API endpoint for macros to gather this information. Admins can use the API to pull usage data for personal macros even if they did not create the macros themselves.
4 Comments
Hi all,
Take a look at the advanced Macros Reporting app to get a powerful macro usage analytics tool.
Might want to mention that sorting macros "by usage" is not available unless you are on a Professional or Enterprise plan...
see Sorting the list of macros
Hi,
The output JSON format from the page listed doesn't appear to include Usage information. What is the endpoint for accessing this information via the API?
Thanks,
The same endpoint will return the usage info via sideload. So for example,
https://{subdomain}.zendesk.com/api/v2/macros?include=usage_1h,usage_24h
will list macros along with their last hour and last 24 hour usage.Please sign in to leave a comment.