How often are macros used?

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4 Comments

  • Andrei
    Community Moderator
    The Wise One - 2021

    Hi all, 
    Take a look at the advanced Macros Reporting app to get a powerful macro usage analytics tool. 

    1
  • Sarah

    Might want to mention that sorting macros "by usage" is not available unless you are on a Professional or Enterprise plan...

    see Sorting the list of macros

    0
  • Willie Cooley

    Hi,

    The output JSON format from the page listed doesn't appear to include Usage information. What is the endpoint for accessing this information via the API?

    Thanks,

    0
  • Christopher Kennedy
    Zendesk Developer Advocacy
    Hi Willie,
     
    The same endpoint will return the usage info via sideload.  So for example, https://{subdomain}.zendesk.com/api/v2/macros?include=usage_1h,usage_24h will list macros along with their last hour and last 24 hour usage.
    1

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