Question
Why do I see Download failed when trying to export a query in Zendesk Explore?
Answer
The Download failed error can occur when exporting a large query. Upon exporting your query as an Excel or CSV file, the export service reloads the query in the backend to extract the raw data. If the query contains a large amount of data it will cause the export service to timeout during the process and result in a failure.
Note: The Explore query builder has a greater timeout limit than the export service. This means that queries could be successfully loaded in the query builder, but still timeout during the exporting process.
This can be resolved by narrowing down the scope of the query, such as adding a date filter over a smaller timespan or filtering on additional attributes.
5 Comments
This is somehow frustrating given that we highly depends on reporting. Insights is much better given it can hold thousands of attributes/values.
Hope you can provide some sort of solution to this.
Hi team,
I just want to download last year ticket report,but failed.
This is somehow frustrating given that we highly depends on reporting. Insights is much better given it can hold thousands of attributes/values.
Hope you can provide some sort of solution to this
Hi @...,
One solution might be to do quarterly data exported to Excel, and then combine the datasets.
Hope this helps!
Brandon Tidd
Brandon Tidd - this is the workaround that I am currently doing but we of course want to have the data in one flat file only like what we have in Insights.
Explore do have a limitation of 50,000 Rows but apparently wont allow you to export it in one go as you need to dissect it in 3 parts.
Hope ZD Team can find a solution on this one instead of just always saying to build an API.
This is totally frustrating that a simple task can't be done because of this limitation.
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