After your Legacy Chat account has been upgraded to the new enhanced experience, you’ll need to perform a number of tasks to make sure Chat functions as you’d like.
Click the links below for details on each task:
Resetting passwords for Chat-only agents
After your account is upgraded, your Chat-only agents will receive emails with a link to reset their passwords. Agents must complete this process before they can begin using the upgraded account.
Authorizing and updating Zendesk Chat APIs
After your account is upgraded to the new experience, you have to make some changes to the access APIs:
- Your old API clients will be retained, but agents and administrators will need to re-initiate the authorization process to obtain new access tokens for working with Zendesk Chat APIs. See Chat API: OAuth Authentication for more information.
- Access to the Chat Accounts and Agents APIs is restricted to GET requests. You can still use the other Chat APIs normally. See Chat API: Accounts for more information.