After your Legacy Chat account has been upgraded to the new enhanced experience, you’ll need to perform a number of tasks to make sure Chat functions as you’d like.
Click the links below for details on each task:
Important: Once the migration is complete, you will no longer go to dashboard.zopim.com with your Chat credentials to sign in. Instead, you will sign in by going to yoursubdomain.zendesk.com/chat/agent using your Support sign in credentials.
Resetting passwords for Chat-only agents
After your account is upgraded, your Chat-only agents will receive emails with a link to reset their passwords. Agents must complete this process before they can begin using the upgraded account.
Authorizing and updating Zendesk Chat APIs
After your account is upgraded to the new experience, you have to make some changes to the access APIs:
- Your old API clients will be retained, but agents and administrators will need to re-initiate the authorization process to obtain new access tokens for working with Zendesk Chat APIs. See Chat API: OAuth Authentication for more information.
- Access to the Chat Accounts and Agents APIs is restricted to GET requests. You can still use the other Chat APIs normally. See Chat API: Accounts for more information.
1 Comments
Hoping this doesn't mean that the Zopim Live Chat is EOL or will no longer be available to Zendesk customers. Zopim live chat has features and functions that are essential to Support and Sales agents with high-traffic websites. The ability to view and "poach" visitors (most importantly the ability to see the traffic on our website in real-time, our end-users can choose specific departments, I can easily view current chats, jump in a Live Chat alongside the agent chatting with the customer (transfer not required), along with the several other functions/features that Zopim provide are absolutely necessary and should not be taken for granted by Zendesk.. A developer thinking that "oh why would they need that" is not the real world. I assure you everything Zopim offers is very essential and a must-have. After all, Zopim helped build Zendesk into what it is today, so I'm not sure the reason as to why you would want to take it away and drive customers away... hopefully it isn't going away my thinking is incorrect. One may nay not fully understand the value of Zopim and why it is so essential (all features) unless you actually use Live chat with high volume on a daily basis for sales, support, billing, and anything else we want to use it for, if those are the decisions makers, influencing this decision, they are making a big mistake and you have the wrong people heading up your "Chat" department"
We left Freshdesk due to their chat app (it was awful) and came to Zendesk as we knew it offered Zopim live chat. Low and behold after we signed up with Zendesk, our account had "Messaging" (or "Chat", whatever it was called) enabled by default. Doing simple tasks you need from a live chat application such as Zopim was not possible, and we were on our way out, ready to leave Zendesk, finally, we were able to get the messaging disabled, and Zopim live chat enabled, Ultimately this was the sole reason we stayed with Zendesk. I just do not understand changing something that fundamentally helped make you what you are today.
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