How can I view tickets I follow?

Question

How can I view the tickets that I am following?

Answer

You can use different options to find out which tickets you follow.

Option 1: Check your user profile page

1. Click your profile icon in the upper-right corner of the page header, then select View profile page.
2. Select the Tickets tab under the user profile.
3. Click the drop-down menu and select Followed tickets.
   

Option 2: Create a workflow with a macro and view

Create a macro that adds you as a follower to the ticket and applies a tag. You can then create a view that displays any ticket that contains the tag.

To create the macro

1. Create a new personal macro.
2. Under Actions, add the actions below:
   • Add follower | your name
   • Add tag | follower_your_name

Apply your macro to any ticket you want to follow and the tag will be added at the same time.

To create the view

1. Create a new view.
2. Under Who has access, choose Only you.
3. Under Tickets must meet all of these conditions to appear in the view, Add the conditions below:
   • Status category | Less than | Closed
   • Tags | Contains at least one of the following | follower_agent_name

Option 3: Create a view

Create a personal or shared view that displays any ticket you are CC’d or are following a ticket.

To create the view

1. Create a new view.
2. Under Who has access, select the required value.
3. Under Tickets must meet all of these conditions to appear in the view, Add the conditions below:
   • Status category | Less than | Closed
   • Followers | Contains at least one of the following | (current user)

Note: In accounts with custom ticket statuses deactivated, use the condition Status instead of Status category for the view setup above.