How can I view tickets I follow?

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38 Comments

  • blak3r

    You literally have to be kidding me right? ADD THIS.

    0
  • Eric Glaskin

    adding support for this. new to zendesk, thought I messed something up in the setup because my team has been telling me they are getting emails about tickets they are added as follower to, but can't actually view the ticket. my only work around to this was that in the email notification that goes to followers, i have included a link to the actual ticket. this is not helpful for the staff to have one place to see all open tickets they are following, but at the very least they can see the ticket and respond. I too am disappointed that this has been discussed by users for this long and that it has not had traction with Zendesk for an actual resolution. 

    2
  • Dave Dyson
    Zendesk Community Manager
    Hi Eric, the two options at the top of the article are the way to see the tickets your agents are following.
    -2
  • Eric Glaskin

    Hi Dave, so instead of Zendesk making this a ticket field that we can use for setting up a view like we used other fields, we have to learn how to create a macro and try to get it working that way? Would seem like an actual solution if Zendesk were to actually make this something we can just select instead of having to build individually. 

    1
  • Dave Dyson
    Zendesk Community Manager
    Hey Eric, the first option given is probably the easiest -- clicking into your user profile in Support will allow you to see tickets you're following.
    -1
  • Bill Cao

    The view of my followed tickets should be a default, simple, essential feature, in addition to other views. Don't have to do these steps to get it. Zendesk's resopnse is not acceptable. 

    0
  • Dave Dyson
    Zendesk Community Manager
    Hi Bill, 
     
    There's a product feedback thread on this, I'll see if I can get an update from our product team, but upvoting and adding your use case will be helpful: Use Followers as VIEW parameter conditions
    0
  • Dave Gladys

    I too am extremely unsatisfied with the response of, "The easiest way to do this is to click through 6 menus" instead of just making it a view option

    0

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