How can I view the tickets that I am following?
You can use different options to find out which tickets you follow.
Option 1: Check your user profile page
- Click your profile icon in the upper-right corner of the page header, then select View profile page.
- Select the Tickets tab under the user profile.
- Click the drop-down menu and select Followed tickets.
Option 2: Create a workflow with a macro and view
Create a macro that adds you as a follower to the ticket and applies a tag. You can then create a view that displays any ticket that contains the tag.
To create the macro
- Create a new personal macro.
- Under Actions, add the actions below:
- Add follower | your name
- Add tag |
Apply your macro to any ticket you want to follow and the tag will be added at the same time.
To create the view
- Create a new view.
- Under Who has access, choose Only you.
- Under Tickets must meet all of these conditions to appear in the view, Add the conditions below:
- Status category | Less than | Closed
- Tags | Contains at least one of the following |
Note: In accounts without custom ticket statuses enabled, use the condition Status instead of Status category for the view setup above.
You literally have to be kidding me right? ADD THIS.
adding support for this. new to zendesk, thought I messed something up in the setup because my team has been telling me they are getting emails about tickets they are added as follower to, but can't actually view the ticket. my only work around to this was that in the email notification that goes to followers, i have included a link to the actual ticket. this is not helpful for the staff to have one place to see all open tickets they are following, but at the very least they can see the ticket and respond. I too am disappointed that this has been discussed by users for this long and that it has not had traction with Zendesk for an actual resolution.
Hi Dave, so instead of Zendesk making this a ticket field that we can use for setting up a view like we used other fields, we have to learn how to create a macro and try to get it working that way? Would seem like an actual solution if Zendesk were to actually make this something we can just select instead of having to build individually.
The view of my followed tickets should be a default, simple, essential feature, in addition to other views. Don't have to do these steps to get it. Zendesk's resopnse is not acceptable.
There's a product feedback thread on this, I'll see if I can get an update from our product team, but upvoting and adding your use case will be helpful: Use Followers as VIEW parameter conditions
I too am extremely unsatisfied with the response of, "The easiest way to do this is to click through 6 menus" instead of just making it a view option
This is something one of our teams we manage has asked for. Seems like it should be a pretty straight forward addition. At the very least being able to add the "Follower" field to a view column would even take care of this. Thanks.
This should absolutely be configurable as a view.
I also agree that having this be at least an option to create a View Folder for would save me and my fellow team a lot of time and clicks for collaboration on tickets.
As so many simply issues this is once again a problem that cannot be solved easily. Apparently...
Adding a +1 here. We need some way to create a view or export a list of tickets for followers. This would be so helpful!
Yes, seems this should be added as core functionality.
+1 to this - would be great for our agents to easily view the tickets they are following.
This feature is essential for reporting on and managing the overall tickets being handled by my teams. Please advise as to when this will be implemented.
Totally understand the need and appreciate you giving product feedback here. As reviewing the community, there is product feedback related to this request. You can look into this one - Use Followers as VIEW parameter conditions. There is a Planned tag and one of the product managers wrote an Official comment that this is being worked out.
We encourage you to follow that product feedback so you will also be notified of any updates on that community post.
We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.
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