Explore recipe: Measuring the number of incidents by problem

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8 Comments

  • James Dorney

    Another vote for this functionality.  Any update or ETA?

    3
  • Ian

    I have followed this recipe and figured out how to display the incident subject line, but how can i display the problem ticket subject line?

    Below displays the problem ticket ID, then the individual incident ticket subject lines, but i would like the problem ticket subject on column 2

     


    3
  • Brettany Rhodes

    Another +1 for this functionaity. Need Problem Ticket Subject and priority.

    1
  • Dave Dyson
    Zendesk Community Manager

    Hi @... and @... –

    If you don't mind, for visibility can you both upvote and add information on your respective use cases to this Explore product feedback thread? Problem and Incident tickets - need a way to view the subject and detail of all incident tickets against a problem ticket, or vice versa

    Thanks!

    0
  • Tina Yates

    when will the attribute of "Linked problem" be added into Explore? What is the point of the attribute if you can't report on it you are forcing us to create a custom attribute for something that already exists.

    0
  • Dave Dyson
    Zendesk Community Manager

    Hi Tina, answering your question here as well: I don't have an update for you on this, but I see you've added a comment (and hopefully upvoted) this product feedback thread, which is the best place to watch for updates: Problem and Incident tickets - need a way to view the subject and detail of all incident tickets against a problem ticket, or vice versa

    0
  • Tina Yates

    Is there a way to report on Problem tickets that are still open, it seems that when I report on ticket status it is based on the Incidents and not the Problem.

     

    0
  • Dainne Lucena
    Zendesk Customer Care

    Hi Tina Yates

    This would be because this recipe uses the metric called "Incidents". Instead, just use the metric "Problems".

    0

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