How does the Comment text condition work in business rules?

Return to top

6 Comments

  • paula Saboia

    Does the condition for comment text work on messaging? We are using Flowbuilder widget.

    Thanks!

    0
  • Audrey Ann Cipriano
    Zendesk Customer Care

    Hi Paula! The comment text condition does not work for Messaging at this time. I see we have plans for improvements for the Messaging, however, there is no definite timeline yet.

    I recommend following our Announcements (https://support.zendesk.com/hc/en-us/sections/200623776-Announcements) & Release Notes (https://support.zendesk.com/hc/en-us/sections/360004061994-Release-Notes) from time to time to know more about our new features and to receive alerts for all enhancements as they are released. Thank you!

    0
  • Roman Georgi

    What is the maximum number of words that can be used in one condition?

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Roman,

    I believe the character limit should be somewhere around 65,535. 
     
    If you need more than that, you'd most likely need to add multiple comment text conditions under Meets any of the following conditions.
     
    I hope this helps!
    0
  • mfg

    How does Zendesk process the difference between 'string' and 'thisstring'? That is to say, if I have a condition that looks for 'string' and one that excludes 'thisstring', will it still return 'string' tickets? If you want to do the opposite - return 'thisstring' but not 'string', will similar conditions work?

    Is there a difference between [word] and [string] in the conditions?

    0
  • Gabriel

    Hi Matthew,

    To answer your question, if you have a condition that looks for 'string' and one that excludes 'thisstring', will it still return 'string' tickets? - Yes, the trigger will still return the tickets that have the 'string' word.

    The condition contains / does not contain at least one of the following words checks the words listed individually while the conditions contain / does not contain string checks a group of words that was listed.

    For example, if you have a condition Ticket: Comment text > Contains at least one of the following words > "account delete", this condition will check if the description contains either the word "account" or the word "delete".

    Furthermore, if you have a condition Ticket: Comment text > Contains the following string > "account delete", this condition will check if the description contains the whole phrase "account delete".

    I hope this helps! Thank you! 

    0

Please sign in to leave a comment.

Powered by Zendesk