Question
How does the Comment text condition work?
Answer
The Comment text condition allows you to check for the presence of single words and strings of words in either the subject (for the ticket creation) or body of the most recent comment (for subsequent updates). Special characters aren't recognized. Use any of the following operators:
- Contains at least one of the following words (separated by spaces)
- Contains none of the following words (separated by spaces)
- Contains the following string
- Does not contain not the following string
If you combine this condition with Ticket is Created, the Comment text condition looks at both the subject text and the comment text. For more information, see the article: Trigger conditions and actions reference.
Note: To capture multiple phrases with the string conditions, each string of text needs its own condition tied to it. For instance, if you have a condition for "yummy pie," you also need to create a second condition for "pie" if you wanted to fire for both the string or the word under Meet ANY of the following conditions.
4 Comments
Does the condition for comment text work on messaging? We are using Flowbuilder widget.
Thanks!
Hi Paula! The comment text condition does not work for Messaging at this time. I see we have plans for improvements for the Messaging, however, there is no definite timeline yet.
I recommend following our Announcements (https://support.zendesk.com/hc/en-us/sections/200623776-Announcements) & Release Notes (https://support.zendesk.com/hc/en-us/sections/360004061994-Release-Notes) from time to time to know more about our new features and to receive alerts for all enhancements as they are released. Thank you!
What is the maximum number of words that can be used in one condition?
I believe the character limit should be somewhere around 65,535.
If you need more than that, you'd most likely need to add multiple comment text conditions under Meets any of the following conditions.
I hope this helps!
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