Is there a difference in functionality between Talk trials and subscribed Talk plans? Are there any things agents won't have access to or be able to do while on a Talk trial?
There are a few limits imposed on Talk trials, otherwise the functionality is the same--agents should still be able to thoroughly test out all the features Talk has to offer (see 6 easy steps to trial Zendesk Talk).
The limits imposed during your Talk trial are as follows:
- Outbound calls are limited to two minutes and local calling only. At the two-minute mark, the call will end, automatically.
- Only one number may be added to Talk trial accounts and cannot be deleted. Additional numbers may be added upon purchase of a Team, Professional, or Enterprise plan.
- Each call made will have a recording played at the beginning indicating that this is just a trial.
- Your trial will end after 30 days. At that time, you can choose from one of our Talk plans to keep your number and continue using Talk.
It's important to note that Talk trials are meant for testing purposes only. They are not intended to be used as live channels. As such, we don’t recommend that you go “live” with your Zendesk Talk number (i.e. publish your number on your website or extend the number to your customers) until you’ve decided it’s the right solution for your team.
How is the Talk trial 30 days if the Suite trials are 14 days? Is this article correct?
Please note that is correct.
The Talk Trial is 30 days while Suite trials are 14 days.
So these would be the scenarios:
1. If we take a Zendesk Suite trial, which has 14 days, the whole Suite would have an expiration date of 14 days, including the Zendesk Talk product, which is dependent on Zendesk Support.
2. But if we had an already existing Zendesk Support account, and we would like to try out Zendesk Talk additionally, on top of Zendesk Support, the trial would have 30 days to expire.
Hope that answers the question.
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