Managing unified conversations in the Zendesk Agent Workspace

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  • Tina Desprez

    Lisa Kelly,

    How does the Agent Workspace interact with third-party telephony integrations? I've read quite a bit about how it interacts with Talk. We have an active integration btw Zendesk and Talkdesk. Thanks.

  • Lisa Kelly
    Zendesk Documentation Team

    Hi Tina. I'm not familiar with how the Agent Workspace interacts with third-party telephony integrations, but maybe Kolten Kittleson can comment. 

  • Kolten Kittleson
    Zendesk Product Manager

    Tina Desprez

    Great question! The Agent Workspace interaction with third-party telephony integrations should remain constant. The UI was built out with such things in mind, so if there are changes it would likely be due to how that specific integration is opting to work. 


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