This article describes how to use and manage a premium sandbox. For more information about premium sandboxes, see About Zendesk sandbox environments.
This article contains the following topics:
Working in your premium sandbox
After you create your premium sandbox and it's active, you can start working in it.
To switch to a sandbox from the production instance of Zendesk Support
- In Admin Center, click Account in the sidebar, then select Sandbox > Sandboxes.
- Click the options menu icon () next to one of your sandboxes, then select Open
Sandbox to launch the sandbox instance in a new browser tab. You can
also bookmark the sandbox and access it from your browser.
- Log in to the sandbox with your normal administrator credentials.
- Make changes, test, and fine tune.
Sandbox changes are not copied to the production instance. If you create or update automations or triggers in your sandbox, you can deploy them directly to production when you're ready. All other changes must be manually recreated in your production instance.
Replacing your sandbox
After you're done with a round of testing and updates, you can create a new sandbox for a fresh round of development and testing. Creating a new sandbox is also useful if you mess up and want to start from scratch. A typical procedure would be to delete the existing sandbox and create a new one based on the settings of your current production instance of Zendesk Support.
- The sandbox URL changes
- All object IDs in the sandbox will change, for example, ticket field IDs will be different
- Any custom Guide themes will be lost, though they can be exported
- All apps will be removed
- Any sharing agreements will be removed
To replace your premium sandbox
Managing premium sandboxes when upgrading to Zendesk Suite
If you have a premium sandbox and upgrade to a Zendesk Suite Enterprise or Enterprise Plus plan, your sandbox instance remains unchanged until you decide to delete it. After it is deleted, you can create a new premium sandbox of the type included in your Suite plan (metadata, partial, or full). If you've been using metadata premium sandboxes, the Suite Enterprise and Enterprise Plus plans offer you an upgrade to more realistic testing environments using data from your production Zendesk Support environment. For example, if you have a metadata premium sandbox when you upgrade to Suite Enterprise, that sandbox environment remains a metadata premium sandbox. However, after you delete the metadata sandbox, you can create a new partial premium sandbox, which also includes some ticket data. For more information about Premium Sandbox types, see Premium Sandbox set up options.