Monitoring your account status with the Zendesk Status page

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11 Comments

  • Heather Rommel
    Community Moderator
    Zendesk Luminary
    The Product Manager Whisperer - 2021

    Hi Zendesk team! Has there been any movement so we can ingest your status page and update our own status page with our domain-specific status? We'd like to grab it from Zendesk and whitelabel it so our customers know if our support system is down to reduce the number of contacts around this.

    Thanks!

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  • Heather Rommel
    Community Moderator
    Zendesk Luminary
    The Product Manager Whisperer - 2021

    Annnnd the award for speed reading and missing it goes to... me!

    Thank you @... for pointing it out:

    https://developer.zendesk.com/rest_api/docs/status-api/status_api 

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  • Gaurav Shinde

    Is it possible for zendesk to share if status.zendesk.com an inhouse developed product or using a third party tool in the backend? if third party can you share which tool ?

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  • Michael Froeming
    Zendesk Customer Care
    Hi Gaurav,
     
    We're using our own API for that page. It's the Status API as documented here: https://developer.zendesk.com/api-reference/status_api/status_api/.
    0
  • Steve Smoot

    Two questions - is there a way to get >90 days?  And could we get a summary ab.cde% uptime?  Basically I'd like to include it in a quarterly report on support uptime, so it would be a few weeks after the end of Month, covering the preceding 3 months.  Perhaps monthly uptimes per subdomain would be easiest on both sides.

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  • Dane
    Zendesk Engineering
    Hi,
     
    Unfortunately, it only limited to 90 days. 
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  • DS RF

    Hi, is there a way to create a bookmarkable URL such as: 

    https://status.zendesk.com/?domain={subdomain}.zendesk.com

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  • Zsa Trias
    Zendesk Customer Care

    Hello there, 

    You can use https://status.zendesk.com/?subdomain={subdomain} instead.

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  • DS RF

    Perfect, thank you!

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  • Kelli Acosta

    What time zone is used for the times listed on this page? I don't see it clarified anywhere. 

    0
  • Christine
    Zendesk Engineering
    Hi Kelli,

    The timezone on the Zendesk status page is PST.
     

    0

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