Creating new content for review

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  • Sharon Burton

    This is all lovely, but when the reviewer changes the content, the article falls out of review. This is not a robust process and will be a huge issue for us as we scale next year. Our process requires another set of eyes on everything before it's published and we expect reviewers to make small changes. Then there is no way for the original author to see it their articles are in review status or not. 

    This needs to be fixed. You solved half the problem and the other half is critical to solving the entire problem.

  • Nicole Saunders
    Zendesk Community Manager

    Thanks for sharing your feedback, Sharon! I would recommend posting it in the product feedback topic in the community, which is our official intake for feedback on our products. Product managers follow those topics and will respond there. 

    Here are our guidelines on how to write an effective feedback post and a template for posting product feedback. 


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