Zendesk From Home is a video series created by our Customer Success team to share best practices in an interactive, human, and bite-sized way. Click here to submit your idea for a topic we should cover next!
Pre-chat forms are a great way to better your customer and agent experience. Learn more about maximizing your pre-chat form and its benefits in this video!
2 Comments
Hello, is this something also available with Messaging?
Hi @...
Thanks for reaching out!
If you have Messaging enabled, the pre-chat form is not available for use as mentioned here.
Hope this helps!
Please sign in to leave a comment.