Maximizing the pre-chat form 📝

Edited October 16, 2021 03:55

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Pre-chat forms are a great way to better your customer and agent experience. Learn more about maximizing your pre-chat form and its benefits in this video!

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2 Comments

melaniemaury
- October 07, 2021 09:55
Hello, is this something also available with Messaging?

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Taylor Bowser
- October 07, 2021 18:16
Zendesk Customer Care
Hi @...

Thanks for reaching out!

If you have Messaging enabled, the pre-chat form is not available for use as mentioned here.

If you are using Zendesk messaging, the pre-chat form isn't currently available for use. For more information, see this article under No user authentication: Requirements, recommendations, and limitations.

As a workaround, create a custom conversation flow using Flow Builder to automate your messages and collect the information of your visitor before sending them to an agent.

Hope this helps!

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