Removal of the Zendesk Social Messaging App

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9 Comments

  • Kristal Lam
    Zendesk Product Manager

    Hi there! We've updated the article with new dates and information. Please let us know if you have any questions. Thanks! 

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  • Rafael Santos

    Hi Kristal Lam, could you please clarify the following?

    Is it announced tomorrow, or to be removed tomorrow?

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  • Kristal Lam
    Zendesk Product Manager

    Communication will be sent to customers via email starting tomorrow. The functionality will not be removed until January 31, 2023. Thanks for checking, Rafael. 

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  • Yulyanto

    Hi Kristal Lam, Is the removal include integration media social in channel at Messaging menu?

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  • Jeff C
    Zendesk Customer Care

    Hey Yulyanto,

    Those wont be affected as that is what we suggest our users to do, which is migrating social channels to Messaging.

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  • Yulyanto
    Hi Jeff, thanks, another one question, if we don't have Sunshine Conversations, Can we still use the Messaging to receive the message from whatsapp & social media?
     
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  • Jeff C
    Zendesk Customer Care

    Yes! As long as you have Messaging enabled in your account, you dont need to have a Sunshine Conversations license to utilize or use Messaging channels.

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  • Julien POIROT MCC

    Hello Jeff C

    Can you confirm that we can keep our Whatsapp integration if we use Support Professional and Chat Professional ?

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  • Gabriel
    Zendesk Customer Care
    Hello Julien,

    Yes, you can, but remember that as per advised in the article you'll need to migrate to Zendesk Agent Workspace if not done already. 

    I hope this helps!
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