Removal of the Zendesk Social Messaging App

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5 Comments

  • Kristal Lam
    Zendesk Product Manager

    Hi there! We've updated the article with new dates and information. Please let us know if you have any questions. Thanks! 

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  • Rafael Santos

    Hi Kristal Lam, could you please clarify the following?

    Is it announced tomorrow, or to be removed tomorrow?

    0
  • Kristal Lam
    Zendesk Product Manager

    Communication will be sent to customers via email starting tomorrow. The functionality will not be removed until January 31, 2023. Thanks for checking, Rafael. 

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  • Yulyanto

    Hi Kristal Lam, Is the removal include integration media social in channel at Messaging menu?

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  • Jeff C
    Zendesk Customer Care

    Hey Yulyanto,

    Those wont be affected as that is what we suggest our users to do, which is migrating social channels to Messaging.

    0

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