Instagram Direct error: "Couldn't add the channel, try again later"

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  • Ankit

    We have a Instagram Business account, still we are getting this error. Is it because we have trail org ?

  • Cheeny Aban
    Zendesk Customer Care

    Hi Ankit,

    Is this your first time Enabling and using Instagram Direct? If yes, you must have the Zendesk Agent Workspace with Social messaging enabled to use this feature. If you can confirm that you have a Business Account and have followed all the steps To add an Instagram Direct channel and still encounter the error, you may reach out to our Customer Support so we can have a closer look into your account



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