Explore recipe: Displaying tickets answered within different time brackets

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7 Comments

  • Sarah

    Hello!

    Is it possible to have in the same tab the value in absolute and the values in % of the total (so 2 columns for each range)?

     

    Thank you!

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  • Taylor Bowser
    Zendesk Customer Care

    Hi Sarah, 

    Absolutely! You can duplicate the metric and add both metrics to your query. Then you can go to chart configuration>>display format and change the dropdown of one of these metrics to show as a percentage. 

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  • Sarah

    Hello,

    Thanks for your answer but its not what I want to do, I dont want to just change the format, but put the values in % of the total.

    For instance: 

    • 1st column: 5 - 5 - 5
    • 2nd column: 33% - 33% - 33%

    Today Im duplicating the query with the 1st column, and on the second query I go to Result manipulation > Result path calculation > Pattern = % of total

    I would like to have the 2 columns in the same query.

    Thanks a lot!

     

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  • Taylor Bowser
    Zendesk Customer Care

    Hi Sarah, 

    My apologies! You could still apply the same logic here as I mentioned in my previous response. You would want to duplicate your first metric and then add both to the query.

    Lastly, you'll want to go to result manipulation>>result path calculation and change the dropdown to Pattern =  % of total for the second metric. 

    1
  • Sarah

    Fantastic thank you

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  • Lucie Lafarge

    Hello, 

    Is it possible to maintain the order set in the metric formula ? 
    I can't understant why "1-7 days" and "5 - 24hrs" have their positions exchanges : 

    Thank you

     

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  • Rob Stack
    Zendesk Documentation Team

    Hi Lucie Lafarge, you could possibly use an ordered set to accomplish this. For a starting point, see this recipe - https://support.zendesk.com/hc/en-us/articles/360022367993

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