How do I report on user data in Explore?

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5 Comments

  • Allan Kimutai

    Hello,

    While reporting on deleted users metric, is there a way you can include the day the same accounts were deleted as an attribute.

    Your support on this will be highly appreciated

    0
  • Mau
    Zendesk Customer Care
    Hi Allan,

    Natively, Zendesk doesn't have a metric that reports on the timestamp when a user is deleted. You may want to check the article Metrics and attributes for Zendesk Support for a comprehensive list of metrics and attributes.


    Thanks for understanding.

    Mau

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  • Allan Kimutai

    Hi Mau,

    Many thanks for your response. I was able to hack it by using;

    Time - Requester last updated The last time that the ticket requester user profile was updated.

    as the last requester user-profile update was 'Delete'.

    Allan

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  • Sydney Neubauer

    I am looking for a way to see the name of the User and selections they have on their profile. I only see Name options for "Assignee, requester, and submitter" which does not apply to user profile. Is there an option similar to "User name"?

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  • Viktor Osetrov
    Zendesk Customer Care
    Hello Sydney,

    We can recommend using API GET requests for checking the information about the "user name".
    GET /api/v2/users/{user_id} where {user_id} is the id of the user. 
    - https://developer.zendesk.com/api-reference/ticketing/users/users/#show-user 


    For example, using this API requests you can extract "alias" information and so on. 
    Have attached an example of how you can check it via the browser console: 

    Hopefully, it helps
    0

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