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[Archived] Configuring email autoreplies to deflect requests



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Aimee Spanier

Zendesk Documentation Team

Edited Feb 03, 2025


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34 comments

Does autoreplies for emails read the subject AND description or just the subject? 

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Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

Hi Tim!

It checks both. So any text in the request whether it be the subject line or the content of the request. But the recommended article usually relies on the Article name. Please see Optimizing your articles for autoreplies

 

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Is there a placeholder for autoreply label?

I need to restrict articles by label. In our config a customer is the organization. In guide we have a label for each organization. So I want to restrict articles on utoreply based on the requesters organization. I do not want to setup hundreds of triggers (one for each organization)

 

Is there a script such as {autoreply.label} ={orangization_name}

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Hi,

Our system's default language is set to Hebrew, and all of our articles are in Hebrew as well. However, the placeholders (like {{autoreply.article_list}}) still return text in English. This creates an odd situation where part of the email is in Hebrew and part of it is in English.

Is there a way to resolve this so that the placeholders return in Hebrew?

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