Can I send mass outbound SMS messages to my customers?
It is not possible to natively send mass outbound SMS messages with the default Text functionality. There are carrier restrictions on the long code numbers offered in Zendesk Talk so we do not recommend trying to achieve this.
We have some partners that can help in this regard though, and because that functionality is something they solve for, you wouldn't run the risk of hitting a carrier limitation.
Use Google to search for Mass outbound marketing SMS Zendesk to yield some partners that offer this functionality.
For more information on sending and receiving texts with Zendesk, see this article: Getting started with Text.
Hi from Textline! We're one of those partners Mark mentioned with the ability to send mass messages-- and an integration with Zendesk Support & Sell. Wanted to throw a link up to our marketplace page: https://www.zendesk.com/apps/sell/106909/textline/
Hope we can help anyone who stumbles upon this post :)
When I try to install Textline it's sending me to "RO?" Not familiar with that account or login. Would you have any advice for that? Thanks!
Hi ROY SMITH - I'm not familiar with what RO is. Mind including a screenshot? Feel free to reply here or email me (email@example.com) for additional help!
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