Zendesk Support doesn't allow me to submit a ticket update. What can I do to troubleshoot this issue?
If you experience any issues submitting a ticket, follow the troubleshooting steps below to identify the cause and help resolve the problem.
- Open Support in an incognito or private browser and submit your update. If the update pushes through, clear your browser's cache and cookies. Then, reload Support and try to submit your update again.
- Browser extensions or plugins may also affect update submission. Disabling them one by one to check if any of them affects Supports ability to submit an update can help.
- Add ?noapps to the end of the URL of the ticket where the issue persists.
https://YOURSUBDOMAIN.zendesk.com/agent/tickets/12345?noappsThis helps in identifying if the apps on your Zendesk account are interfering with the ticket submission. If the update is successful, try disabling apps one by one.
- If an app prevents you from updating a ticket, contact the app's developer for further support. For information about troubleshooting the Apps framework, see the article: Debugging the Zendesk Apps framework (ZAF).