I was hit by a spam attack. What do I do now?

Begin by evaluating an example spam ticket as outlined in the article: Where do spam tickets come from? Once you understand the channel spam tickets originated, read through the relevant option below to view the recommended solution.

Spam tickets coming from Web Service (API)

• Combat spam submitted via Web Service

Spam tickets coming from Guide (contact form or comments and posts)

• Stop a spam attack coming from my Contact Form
• Prevent spam in my knowledge base or Community
• Remove spam from my Help Center

Spam tickets coming from email

• Understand the sender notification flag
• Authenticate incoming email (SPF, DKIM, DMARC)

Spam tickets coming from Web Widget (Chat Widget)

• Combat spam submitted via Web Widget (Chat Widget)

Managing and deleting spam tickets 

• Mark tickets as spam and suspend the requester
• Manage suspended tickets and spam
• Bulk delete spam tickets