Migrating to Agent Workspace 🖥

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6 Comments

  • Rachel Gosberry

    I've been trying to set up Agent Workspace for several days now. Under Zendesk Admin Center > Agent interface, I see "To enable Agent Workspace, you'll first need to migrate your Chat departments into groups. You'll see some permanent changes, including how Chat and Support groups work." with a Get Started button next to it. When I click get started, the only thing that happens is that the page updates and says "Agent settings updated". How do I migrate Chat departments???

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  • Edwin Barrantes
    Hi Rachel,

    Thank you for reaching out Zendesk Support. My name is Edwin and I'll be more than happy to assist you today.
     
    Could you please let me know since when is this happening? Are you the only one with this issue?
     
    Additionally, could you please enable the account assumption to allow me to investigate from your perspective?
     
    If you are unsure of how to enable this you can refer to Granting Zendesk temporary access to your account.
     
    I will be looking forward to your reply!
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  • Rachel Gosberry

    Hi @...! I appreciate your help!! I've enabled account assumption. I began trying to switch to Agent Workspace early last week and have been experiencing this issue since. I've spoke to several Zendesk reps so far but still no success in making the switch. The last Zendesk rep I spoke with over this past weekend said that other Zendesk users have reported this and that he would attach my ticket to an existing problem ticket that the tech team is working on. I haven't heard back on that. 

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  • Edwin Barrantes
    Rachel.
     
    Thanks for your reply and the assumption granted.
     
    In this case, I assumed into your account and I´ve noticed that you already have enabled the Agent Workspace:
     
     

     
    Could you please try and let me know if it is visible for you?
     
    Waiting for your reply, 
     
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  • Rachel Gosberry

    Hi @...! A notification just popped-up in Zendesk Support homepage giving me the option to switch. I clicked switch and that completed it! :) 

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  • Edwin Barrantes
    Rachel,
     
    Thanks for your reply.
     
    Great then! I am glad to know that this is resolved.
     
    I will mark tentatively this ticket as solved, however, if you still have any other questions do not hesitate to reach us back and we will be happy to help.
     
    Have a good day!
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