On June 21, 2021 from 9:55 AM UTC to 10:05 AM UTC, customers connecting through our CDN provider's Kuala Lumpur (KUL) connection node experienced receiving 522 errors when using our products.
10:00 UTC | 03:00 PT
On Monday the 21st of June from 09:55 AM UTC to 10:05 AM UTC, some of our customers in the APAC region may have encountered 522 errors when using Support or Chat. The issue is now resolved, if you experience any similar issues outside of this time window please reach out to us.
Root Cause Analysis
This incident was caused by a network issue impacting our CDN provider.
To fix this issue, our provider rerouted their network traffic from the impacted servers. Once this had been done, our customers’ access to our services returned to normal.
There were no remediation items listed by our CDN provider for this incident.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.