Editing brands

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6 Comments

  • Jane Sullivan

    Hi Jennifer.  The instructions for changing the Agent brand don't work as there is no Subdomain section under Appearance > Branding.  Can you please confirm the  correct process?

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  • Elaine
    Zendesk Customer Care

    Hi Jane,
     
    I would like to take a closer look at this so I can assist you further with what you're trying to achieve.
     
    I'm going to create a ticket on your behalf and let's continue from there. Kindly lookout for an email notification. Keep safe! :)

    1
  • Noelle Cheng

    Can you default the different brands for different groups? some of our groups does not need to be defaulted to the same brand as others. 

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  • Dave Dyson
    Zendesk Community Manager
    Hi Noelle,
     
    You can use a trigger to detect new tickets from specific brands, and assign those tickets to specific groups. See Triggers resources if you're just getting started with triggers.
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  • Noelle Cheng

    HI Dave Dyson. That unfortunately won't work for us as we have several teams under our various brands. But the issue is more about when the AGENT is creating the ticket, they'll have to select the brand regardless if their group is available in that group or not. Whereas I'd like to only have the group that the agent's group form that is available in can view.

    EXAMPLE:

    Brands are Brand A, Brand B, Brand C

    Default Brand is Brand A

    Groups are Team A, Team B, Team C

    Team A has a form only available in Brand A.

    Team B has a form available ins Brand C and Brand A

    Team C has a form only available in Brand B and Brand A.

    So if Agent Joe is in Team B, then I would prefer him to only be able to view or at the very least default to Brand C and Brand A as he won't need Brand B.

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  • Dave Dyson
    Zendesk Community Manager
    Thanks for clarifying, Noelle, and you're right that there's no easy way to do this (at least that I know of) -- for the best visibility to our product team, can you post this feedback to our Feedback - Ticketing System (Support) topic, using this template?
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