How can I add third-party data to my report in Explore? Can I upload a file into my Explore account? Can I import data from another application to Explore to add it to my dashboard?
It is not possible to import external data into Explore to build reports. You can create reports using the data available to you in Explore datasets.
Content imported into Zendesk Support custom fields and the ticket data can be reported on in Explore. For more information, see the article: Reporting with custom fields.
Hello, I would love to have this possibility, too.
My need would be to calculate the ratio between number of tickets and the usage in hours of hours manchines. I can for sure do this in Excel, but bein able to enter this in Explore would permit to have everything into the same page.
This would be very helpful to have! It's currently not practical for us to import all of our data into ZD. We loved being able to use external sources for Hubspot dashboards and would love to do that in ZD as well.
For the best visibility to our product team, please upvote and add your use case to this product feedback thread -- thanks! Connecting external data sources to Explore
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